Certificate II in Tourism (superseded)
This qualification reflects the role of individuals who use a defined and limited range of operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.
Job roles
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diversity of employers including retail travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.
Possible job titles include:
Usually this training course requires between 0.5 months -1 year in order to complete, depending on your own personal circumstances and also the mode of study which you choose. As an illustration, if you were to do this study course online and continually spend time to complete the tasks and assignments each week you might complete the course well ahead of the time.
In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best. Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.
This particular course belongs within the Hospitality, Barista, RSA and Tourism classification of courses. Food and Hospitality is the study of organizing, presenting and offering cuisine and beverages, and offering hospitality services. The principle function of this sphere of education is to develop a preliminary understanding of the preparation of meals and beverages, and the supply of hospitality products and services which includes front office operations, cleaning and food and beverage services. Courses in this field include things like: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for example. Tourism is the study of the structure and operations of the tourism industry, expedition guiding, and ticketing and booking procedures. The primary purpose of this specific field of education is to establish the potential to plan, direct and organise travel related operations so that a quality service is presented efficiently and effectively. Additionally, it entails developing an awareness of the theories of offering travel related products and services.
There are no entry requirements for this qualification.
Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.
After achieving SIT20112 Certificate II in Tourism, individuals may progress to Certificate III qualifications in a range of industries.
11 units must be completed:
4 core units
7 elective units, consisting of:
Core units
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS202 Interact with customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Elective units
Accommodation Services
SITHACS101 Clean premises and equipment
Client and Customer Service
SITXCCS101 Provide information and assistance
SITXCCS201 Provide visitor information
Communication and Teamwork
BSBCMM201A Communicate in the workplace
BSBWOR203B Work effectively with others
SITXCOM101 Source and present information
SITXCOM202 Provide a briefing or scripted commentary
Computer Operations and ICT Management
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU301A Create and use databases
BSBITU307A Develop keyboarding speed and accuracy
BSBWOR204A Use business technology
Environmental Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Finance
SITXFIN201 Process financial transactions
First Aid
HLTAID003 Provide first aid
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB203 Prepare and serve non-alcoholic beverages ^
SITHFAB204 Prepare and serve espresso coffee ^
^ Prerequisite is SITXFSA101 Use hygienic practices for food safety
Food Safety
SITXFSA101 Use hygienic practices for food safety
Inventory
SITXINV201 Receive and store stock
Risk Management and Security
SIRXRSK201 Minimise loss
Sales
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
Tourism Sales and Operations
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Museum attendant
SIRXSLS201 Sell products and services
SITXCCS201 Provide visitor information
SITXCOM202 Provide a briefing or scripted commentary
SITXFIN201 Process financial transactions
Office assistant for a small tour operator
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU307A Develop keyboarding speed and accuracy
BSBWOR204A Use business technology
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL307 Process travel-related documentation
Retail sales assistant in an attraction
SIRXRSK201 Minimise loss
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
SITHFAB203 Prepare and serve non-alcoholic beverages
SITXCCS201 Provide visitor information
SITXFIN201 Process financial transactions
Smart and Skilled Student Fees (Only for NSW residents)
The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.
First qualification- $870
Second qualification- $1040
Concession- $160
Exemption- $0
Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.
The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.
Fee For Service - $2000
Payment Plans Available**
**conditions apply