Certificate III in Retail Operations
This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
For more information regarding specific subjects with this training course contact us at info@auschs.edu.au.
Job roles
Individuals with this qualification are able to perform roles, such as:
Possible job titles
Ordinarily this training course takes between 0.5 months -1.5 years to complete, subject to a person's circumstances as well as the mode of study you pick. As an example, if you decide to do this course online and regularly spend time to complete the tasks and assignments each week chances are you'll complete the course well ahead of the time.
In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best.
This particular course belongs within the Business, Management & Finance class of training programs. Business and commerce is the study of the concepts in addition to approach associated with planning, guiding, arranging, motivating and co-ordinating the human and material resources of private and public companies and institutions. It comprises of the marketing and provision of goods and services along with personal development. The main objective associated with this unique field of training is to acquire knowledge of the theory plus practice of making decisions and policy creation, organisational development, planning, fiscal management, as well as the marketing and selling of goods and services. Some of the training programs documented in this category incorporate : Accounting, Business, Management, Sales and Marketing, Office Studies, Banking, Finance and Commerce to name a few.
To undertake this qualification, individuals will have previous retail experience in roles, such as:
- applying point-of-sale handling procedures
- interacting with customers
- operating retail technology
- performing stock control procedures
- applying safe work practices
- communicating in the workplace
- minimising theft.
Examples of evidence of retail experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail operational experience.
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.
Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:
- Recognition of Prior Learning/Credit Transfer
- Written/Oral Questions
- Written reports/Portfolio Assessments
- Scenarios
- Role Plays
- Projects
After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:
- SIR30312 Certificate III in Retail Supervision;
- SIR30412 Certificate III in Business-to-Business Sales;
- SIR40212 Certificate IV in Retail Management;
- SIR50112 Diploma of Retail Management;
- SIR50212 Diploma of Visual Merchandising.
Total number of units = 14
6 core units plus
8 elective units, of which
Core units
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXIND101 Work effectively in a customer service environment
SIRXSLS201 Sell products and services
SIRXSLS303 Build relationships with customers
SIRXWHS101 Apply safe work practices
SIRXWHS302 Maintain store safety
Elective units
Administration
SIRXADM002A Coordinate retail office
Cleaning and Maintenance
SIRXCLM101 Organise and maintain work areas
Client and Customer Service
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCCS203 Promote loyalty programs
SIRXCCS304 Coordinate interaction with customers
Communication
SIRXCOM202 Communicate with customers using technologies
Computer Operations and ICT Management
SIRXICT001A Operate retail technology
SIRXICT303 Operate retail information technology systems
Finance
SIRXFIN003A Produce financial reports
SIRXFIN201 Balance and secure point-of-sale terminal
Food Safety
SIRRFSA302 Monitor food safety program
Inventory
SIRXINV001A Perform stock control procedures
SIRXINV002A Maintain and order stock
Management and Leadership
SIRXMGT001A Coordinate work teams
SIRXMGT002A Maintain employee relations
Marketing and Public Relations
SIRXMPR001A Profile a retail market
Merchandising
SIRXMER202 Plan, create and maintain displays
SIRXMER303 Coordinate merchandise presentation
SIRXMER304 Present products
Product Knowledge
SIRRRPK006A Recommend liquor products
SIRRRPK007A Recommend and fit clothing or footwear products and services
SIRRRPK008A Recommend jewellery products and services
SIRRRPK009A Recommend toddler and baby products
SIRRRPK010A Recommend home and home improvement products and services
SIRRRPK011A Recommend books or newsagency services
SIRRRPK012A Recommend business and leisure products and services
SIRRRPK013A Hire and sell video and DVD products and services
SIRRRPK214 Recommend specialised products and services
SIRXRPK001A Recommend health and nutritional products and services
SIRXRPK002A Recommend hair, beauty and cosmetic products and services
Quality and Innovation
SIRXQUA001A Develop innovative ideas at work
Retail Food
SITHFAB009A Provide responsible service of alcohol
Risk Management and Security
SIRXRSK201 Minimise loss
Sales
SIRWSLS301 Build sales relationships
SIRWSLS303 Analyse and achieve sales targets
SIRWSLS304 Build sales of branded products
SIRXSLS002A Advise on products and services
SIRXSLS304 Coordinate sales performance
Smart and Skilled Student Fees (Only for NSW residents)
The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.
First qualification- $1440
Second qualification- $1730
Concession- $240
Exemption- $0
Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.
The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.
Fee For Service - $5000
Payment Plans Available**
**conditions apply