Certificate III in Tourism
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.
Job roles
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.
Possible job titles include:
Typically this training course requires upto 2 years in order to complete, dependent upon a person's circumstances as well as the mode of study you choose. As an example, if you do this study course online and continually dedicate time and energy to complete the projects and assignments each week you might complete the course well ahead of the time.
In-class study provides a structured educational experience and traditional face-to-face contact with your trainers, teachers, lecturers and peers. Online, Correspondence and Distance Education programs give you the chance to study from anywhere, anytime! This can be the best choice if you require flexibility and simply cannot commit to participating in regular classes. You may study at your very own tempo and finish your study course primarily based on your own personal lifestyle.
This course belongs within the Hospitality, Barista, RSA and Tourism group of courses. Food and Hospitality is the study of preparing, presenting and providing meals and drinks, and serving up hospitality services. The primary intent of this field of education is to increase a comprehension of the preparation of foods and refreshments, and the supply of hospitality products and services like front office procedures, house cleaning services and food and beverage service. Courses of this type consist of: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for example. Tourism is the study associated with the composition and procedures of the travel related industry, tour guiding, and ticketing and booking practices. The primary function of this field of education and learning is to develop the capability to plan, direct and arrange travel and leisure operations to make sure that a high quality service is provided efficiently and effectively. What's more, it includes developing a comprehension of the theories of promoting tourism services.
There are no entry requirements for this qualification.
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.
Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:
- Recognition of Prior Learning/Credit Transfer
- Written/Oral Questions
- Written reports/Portfolio Assessments
- Scenarios
- Role Plays
- Projects
After achieving SIT30112 Certificate III in Tourism, individuals could progress to SIT40212 Certificate IV in Travel and Tourism, or to Certificate IV qualifications in any service industry field./p>
15 units must be completed:
4 core units
11 elective units, consisting of:
Core units
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Elective units
Group A
Communication and Teamwork
SITXCOM202 Provide a briefing or scripted commentary
Tour Operations
SITTTOP301 Load touring equipment
SITTTOP302 Provide outdoor catering
Tourism Sales and Office Operations
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
Group B
Accommodation Services
SITHACS101 Clean premises and equipment
SITHACS303 Provide accommodation reception services
Client and Customer Service
SITXCCS101 Provide information and assistance
SITXCCS201 Provide visitor information
SITXCCS301 Provide lost and found services
Communication and Teamwork
BSBCMM201A Communicate in the workplace
Computer Operations and ICT Management
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
E-Business
BSBEBU401A Review and maintain a website
BSBITU305A Conduct online transactions
Environmental Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Events
SITXEVT302 Process and monitor event registrations
SITXEVT303 Coordinate on-site event registrations
Finance
BSBFIA301A Maintain financial records
BSBFIA303A Process accounts payable and receivable
SITXFIN201 Process financial transactions
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB203 Prepare and serve non-alcoholic beverages ^
SITHFAB204 Prepare and serve espresso coffee ^
SITHFAB206 Serve food and beverage ^
SITHFAB307 Provide table service of food and beverage ^*
SITHFAB309 Provide advice on food
^ Prerequisite is SITXFSA101 Use hygienic practices for food safety
* Prerequisite is SITHFAB201 Provide responsible service of alcohol
Food Safety
SITXFSA101 Use hygienic practices for food safety
Human Resource Management
SITXHRM301 Coach others in job skills
Inventory
SITXINV201 Receive and store stock
SITXINV401 Control stock
Merchandising
SIRXMER201 Merchandise products
Quality and Innovation
BSBINN201A Contribute to workplace innovation
BSBINN301A Promote innovation in a team environment
Risk Management and Security
SIRXRSK201 Minimise loss
Sales
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
Work Health and Safety
SITXWHS301 Identify hazards, assess and control safety risks
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Attraction attendant
BSBSUS201A Participate in environmentally sustainable work practices
HLTAID003 Provide first aid
SIRXSLS201 Sell products and services
SITHFAB203 Prepare and serve non-alcoholic beverages
SITHFAB206 Serve food and beverage
SITXCOM202 Provide a briefing or scripted commentary
SITXFIN201 Process financial transactions
SITXWHS301 Identify hazards, assess and control safety risks
Cellar door sales person and guide in a winery
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
SITHFAB201 Provide responsible service of alcohol
SITHFAB307 Provide table service of food and beverage
SITXCCS201 Provide visitor information
SITXFIN201 Process financial transactions
Inbound tour coordinator
BSBITU306A Design and produce business documents
BSBSUS201A Participate in environmentally sustainable work practices
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
Reservation sales agent for a tour operator
BSBITU301A Create and use databases
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
Visitor information officer
BSBITU301A Create and use databases
BSBITU306A Design and produce business documents
BSBSUS201A Participate in environmentally sustainable work practices
SIRXSLS201 Sell products and services
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
Please inquire by emailing info@auschs.edu.au or contacting 1300600888 for the special promotion price
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*online or distance based delivery mode only
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