Certificate IV in Hospitality (superseded)
This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.
Job roles
This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.
Possible job titles include:
Ordinarily this training course can take between 0.5 months -2 years in order to complete, determined by your own personal circumstances and also the mode of study you pick. For instance, if you were to do this course online and regularly allocate time to complete the tasks and assignments every week you could possibly complete the course well before schedule.
In-class study provides a structured educational experience and traditional face-to-face contact with your trainers, teachers, lecturers and peers. Online, Correspondence and Distance Education programs give you the chance to study from anywhere, anytime! This can be the best choice if you require flexibility and simply cannot commit to participating in regular classes. You may study at your very own tempo and finish your study course primarily based on your own personal lifestyle.
This course belongs within the Hospitality, Barista, RSA and Tourism grouping of courses. Food and Hospitality is the study of organizing, presenting and providing food and refreshments, and serving up hospitality services. The primary function of this field of education and learning is to build an awareness of the preparation of meals and refreshments, and the supply of hospitality products and services such as front office procedures, housekeeping services and food and beverage services. Courses in this area incorporate: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for starters. Tourism is the study regarding the composition and functions of the travel related industry, tour guiding, and ticketing and reservation procedures. The primary goal of this particular field of education and learning is to build the skill to plan, direct and arrange tourism operations so that a top quality service is presented efficiently and effectively. What's more, it entails developing knowledge of the theories of advertising travel related services.
There are no entry requirements for this qualification.
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.
Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:
- Recognition of Prior Learning/Credit Transfer
- Written/Oral Questions
- Written reports/Portfolio Assessments
- Scenarios
- Role Plays
- Workplace Assessments
- Projects
After achieving SIT40313 Certificate IV in Hospitality, individuals could progress to SIT50313 Diploma of Hospitality, or to Diploma qualifications in any service industry field
Total number of units = 21
9 core units plus
12 elective units, consisting of
Core units
BSBDIV501A Manage diversity in the workplace
SITHIND301 Work effectively in hospitality service
SITXCCS401 Enhance the customer service experience
SITXCOM401 Manage conflict
SITXFIN402 Manage finances within a budget
SITXHRM301 Coach others in job skills
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXWHS401 Implement and monitor work health and safety practices
Elective units
Group A
SITHIND101 Use hygienic practices for hospitality service
SITXFSA101 Use hygienic practices for food safety
Group B
Accommodation
SITHACS101 Clean premises and equipment
SITHACS201 Provide housekeeping services to guests
SITHACS202 Prepare rooms for guests
SITHACS203 Launder linen and guests clothes
SITHACS204 Provide porter services
SITHACS301 Provide valet service
SITHACS302 Conduct night audit
SITHACS303 Provide accommodation reception services
Administration
BSBRES401A Analyse and present research information
BSBWRT401A Write complex documents
Client and Customer Service
SITXCCS201 Provide visitor information
SITXCCS301 Provide lost and found services
SITXCCS302 Provide club reception services
Communication and Teamwork
BSBCMM401A Make a presentation
Computer Operations and ICT Management
BSBITU306A Design and produce business documents
BSBITA401A Design databases
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU309A Produce desktop published documents
BSBITU402A Develop and use complex spreadsheets
E-Business
BSBEBU401A Review and maintain a website
Environmental Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Events
SITXEVT302 Process and monitor event registrations
SITXEVT303 Coordinate on-site event registrations
Finance
BSBFIA301A Maintain financial records
BSBFIA302A Process payroll
BSBFIA401A Prepare financial reports
SITXFIN401 Interpret financial information
Food and Beverage
SIRRRPK006A Recommend liquor products
SITHFAB101 Clean and tidy bar areas *
SITHFAB201 Provide responsible service of alcohol
SITHFAB202 Operate a bar *^
SITHFAB203 Prepare and serve non-alcoholic beverages *
SITHFAB204 Prepare and serve espresso coffee *
SITHFAB205 Provide room service *
SITHFAB303 Prepare and serve cocktails *^
SITHFAB307 Provide table service of food and beverage *^
SITHFAB308 Provide silver service *
SITHFAB309 Provide advice on food
*Prerequisite is SITXFSA101 Use hygienic practices for food safety
^Prerequisite is SITHFAB201 Provide responsible service of alcohol
Food Safety
SITXFSA201 Participate in safe food handling practices
SITXFSA202 Transport and store food
Gaming
SITHGAM201 Provide responsible gambling services
SITHGAM202 Attend gaming machines ›
SITHGAM203 Operate a TAB outlet ›
›Prerequisite is SITHGAM201 Provide responsible gambling services
Tourism Sales and Operations
SITTTSL305 Process reservations
SITTTSL308 Use a computerised reservations or operations system
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Concierge
BSBITU201A Process simple word processed documents
SITHACS204 Provide porter services
SITHACS301 Provide valet service
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS301 Provide lost and found services
Food and beverage supervisor
SITHFAB201 Provide responsible service of alcohol
SITHFAB307 Provide table service of food and beverage
SITHFAB309 Provide advice on food
SITXHRM401 Roster staff
SITXWHS301 Identify hazards, assess and control safety risks
Front office supervisor
BSBFIA301A Maintain financial records
BSBITU306A Design and produce business documents
SITHACS303 Provide accommodation reception services
SITTTSL305 Process reservations
SITTTSL308 Use a computerised reservations or operations system
SITXCCS201 Provide visitor information
SITXCRI401 Respond to a customer in crisis
SITXFIN201 Process financial transactions
SITXHRM401 Roster staff
Gaming supervisor in a club, hotel or casino
BSBITU306A Design and produce business documents
SITHFAB201 Provide responsible service of alcohol
SITHFAB202 Operate a bar
SITHGAM201 Provide responsible gambling services
SITHGAM202 Attend gaming machines
SITHGAM203 Operate a TAB outlet
SITHGAM204 Conduct Keno games
SITHGAM301 Analyse and report on gaming machine data
SITXHRM401 Roster staff
SITXWHS301 Identify hazards, assess and control safety risks
Smart and Skilled Student Fees (Only for NSW residents)
The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.
First qualification- $2340
Second qualification- 2730
Concession- $240
Exemption- $0
Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.
Fee For Service - $7000
Payment Plans Available**
**conditions apply